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Logo Not Appearing on Invoices/statements emailed v19.6

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myobnovice
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Logo Not Appearing on Invoices/statements emailed v19.6

We have just installed MYOB v19.6 on a new computer with Windows 11 and have noticed that when invoices or statements are emailed the logo does not appear on them.  The logo does appear when the invoices/statements are printed though.  Previously when we were using MYOB v16 it worked fine.

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Komal_S
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Re: Logo Not Appearing on Invoices/statements emailed v19.6

Hi @myobnovice 

 

AccountRight v19.6 is not compatible with WIndows11 and therefore some functions will not be properly supported while using it. As v19.6 not a supported version anymore, we cannot offer further assistance with this. However, we do offer free upgrade to AccountRight live which is the latest online version, let us know if you need more information on that.  

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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gavin12345
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Re: Logo Not Appearing on Invoices/statements emailed v19.6

Hi @myobnovice 

 

In older MYOB versions, logos rely on QuickTime - which was likely installed on your computer running MYOB v16.

 

This was fixed with v19.12, so if you don't intend to upgrade to AR2022 (take care with the free upgrade if you use payroll, it won't be free, you will need to pay a subscription to load any tax tables), download and try that from here - https://www.myob.com/au/support/downloads 

 

Regards

Gavin

 

(gavinw222@gmail.com)

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