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MY MYOB Wont open?

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Contributing Cover User Monique_Legey
5 Posts
Contributing Cover User
Australia
Monique_Legey
Contributing Cover User

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Solved: Go to Solution

MY MYOB Wont open?

Hi There,

Hoping for some assistance. My MYOB wont open, when i go to click on the icon, it has a loading symbol, and then the symbol disappears.
When i go into CTRL + ALT + DELETE, nothing is appearing as open.

 

Please assist?

Thanks,

Monique 

4 REPLIES 4
Ultimate Partner Kym__Yeoward
1,598 Posts
Ultimate Partner
Australia
Kym__Yeoward
Ultimate Partner

1598Posts

993Kudos

124Solutions

Re: MY MYOB Wont open?

Not sure which version of MYOB you have and which version of Windows you're on.

 

If you're using Windows 7 and AccountRght 2015.1
-, go to the Start menu / All Programs / MYOB / AccountRight Plus 2015.1
-  click on the purple AccountrRght icon to open it.

 

If you have Windows 8, press the Windows key on your keyboard, to open the Start menu - or if you're using a tablet, tap on the Windows button in the lower left hand corner of your screen.

 

If you're still having trouble, restart your computer or tabler.

 

If you could, let us know which version of Windows you're using, whether it's on a PC / laptop or a tablet, and which version of AccountRight you have.

 

Assume you're not using MYOB AccountEdge on a Mac.

 

Reason for using the Start menu:

- Sometimes people have more than one version of AccountRight - e.g. after upgrading

- Clicking a desktop or taskbar shortcut for a version that's been replaced, might mean your computer can't find the application or data file

- You can find the AccountRight version attached to your shortcut by hovering your mouse icon over it

Valued Partner Will_SolnX_NZ
88 Posts
Valued Partner
New Zealand
Will_SolnX_NZ
Valued Partner

88Posts

137Kudos

11Solutions

Accepted Solution Solved Solution

Re: MY MYOB Wont open?

Hi @Monique_Legey,

That problem sometimes means there's a corrupted setup file in the StrongName folder on your computer.

 

This support note runs through the full process for fixing that: http://myobaustralia.custhelp.com/app/answers/detail/a_id/33996/

Regards,
Will Howard
Solution Multipliers Ltd NZ
Freelance technical consultant.
Ultimate Partner Kym__Yeoward
1,598 Posts
Ultimate Partner
Australia
Kym__Yeoward
Ultimate Partner

1598Posts

993Kudos

124Solutions

Re: MY MYOB Wont open?

If you're still having trouble opening your file, you might like to contact a local MYOB Certified Consultant

- see MYOB Partner Search

 

He / she will be able to fix any technical problem, such as the corrupted set-up file mentioned by Will.

 

Another option is to go to Start Meu / Conrrol Panel / Programs & Features, double-click AccountRight 2015.1 and uninstall it. Then log-on to www.my.myob.com, go to MY Products \ Downloads and re-download your version of AccountRight 2015.1 - e.g. AR 2015.1 Plus - personal computer version.

Again, a Certified Consultant can do this for you and set-up your MYOB access the way you like.

Contributing Cover User Monique_Legey
5 Posts
Contributing Cover User
Australia
Monique_Legey
Contributing Cover User

5Posts

0Kudos

0Solutions

Re: MY MYOB Wont open?

Hi @Will_SolnX_NZ

 

Thanks so much this worked perfectly, Problem resolved! 

 

Monique 

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