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January - last edited January
January - last edited January
Hi all, I have encountered this problem at my new work place where I am trying to export the report into excel format and it does not work. It does not come up with an error either. Simply nothing happens after I click on Export-> Excel. Rest of the export features are working like export to pdf etc. Can somebody please provide a solution for it?
I have also attached the Diagonostic Log as it has been repeatedly asked by the MYOB experts in similar situations.
January
January
Hi @DeJong
The log that you've attached mentions this specific error "System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Excel.ApplicationClass" which is an interop error meaning when a program such as AccountRight asks which version of Office/Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.
This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind.
There is a range of interop errors, these most often are fixed by one of the following:
Step B would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help:
Kind regards,
Komal
MYOB Community Support
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January
January
Thanks Komal. I will let our IT guy had a look into your solution and will report back whether it worked or not.
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