MYOB Account Right Upgrade

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Experienced Cover User artiture
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Experienced Cover User
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MYOB Account Right Upgrade

Hi

 

I am trying to upgarde my Account Right file from 2018.2.20.8598 to 2018.4.1 but when I click on the upgrade now at the top of the screen it asks for a backup and then returns to the main menu to select a file.  It does not seem to do anything??

 

Thanks for your help.

4 REPLIES 4
MYOB Product Team Haydes
6,187 Posts
MYOB Product Team
Australia
MYOB Product Team

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Re: MYOB Account Right Upgrade

Hi @artiture 

 

When you click Update Now it tries to close the file you're in to begin updating the software in the background. Depending on your settings, if you're closing a file it would ask you to take a backup.

 

If you continue to take a backup it should proceed with the process, though if it is not you can continue by going to: www.myob.com/downloads, and downloading the 2018.4 PC Installer from here and installing it manually.

 

You can also check out this support note that can take you through the steps: Install AccountRight

 

Let us know if you continue to encounter any issues with this.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
Experienced Cover User artiture
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Experienced Cover User
New Zealand
Experienced Cover User

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Re: MYOB Account Right Upgrade

Hi Hayden

 

I have now tried installing the upgrade manually but all I get is a screen that says Modify setup and the options are uninstall or close?

MYOB Product Team Haydes
6,187 Posts
MYOB Product Team
Australia
MYOB Product Team

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Accepted Solution Solved

Re: MYOB Account Right Upgrade

Hi @artiture 

 

This means you have already installed 2018.4 on the computer. To open this, look on your Desktop as you should find a MYOB Shortcut for 2018.4.

 

This will be a different shortcut to 2018.2 and any pins to your Start Menu or Taskbar will need to be changed.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
Experienced Cover User artiture
28 Posts
Experienced Cover User
New Zealand
Experienced Cover User

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Re: MYOB Account Right Upgrade

Thanks - found the right shortcut and now all okay.  Thanks for your help

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