MYOB Glitches

[earsmans]

MYOB - Please fix your customer service.  - Staff member ( who has access to purchases and sales dashboard), called on Friday to get assistance setting up 2fa on a new phone device to link with MYOB log in.  Could only access the online chat for assistance.  Comes into work today and now can log on as the Administrator on the whole file accessing Banking, Payroll.. everything! 1.5 hours on hold before I could get fixed!! Myob you are slipping badly...please address!!!!

[Princess_R · Accepted solution]

Hi @earsmans,

Thank you for reaching out. First, I would like to apologize for your negative customer service experience with our team. I understand how frustrating it must have been to wait for a long period of time with our phone support team. I appreciate your patience and understanding regarding this matter. I want you to know that your feedback is greatly appreciated, and this will give us a chance to improve and serve our customers with better and seamless support. This feedback will be forwarded to the relevant team.

In this situation, if a user's access to your company file suddenly changes into something that they shouldn't, as the administrator or owner of the account, you'll have the option to change and set this up under the Setup menu >> User Access. This is explained in this Help article: Manage Users.

Please feel free to create a new post again if you need help in the future. I'm more than happy to assist.

Cheers,

Princess

[Earl_HD]

Hi @earsmans,

Thanks for your post.

We want to make sure you're aware of our most recent update regarding the changes to 2FA (Two-Factor Authentication). For detailed information, please visit the following link: "Update -Improved Security- 2FA changes - MYOB Community"

Regards,
Earl