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Contributing Cover User Kim_Le
8 Posts
Contributing Cover User
Kim_Le
Contributing Cover User

8Posts

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0Solutions

MYOB add-on

Hi,

I wanted to sign up with some add-ons/ third party software/ applications...to help reduce the time I spend on rostering employee, processing their timesheet and invoicing client.

 

I called small business support line and was put on-hold for 45 minutes. I have to hang up because of my ears were so heardfull. The person who took my call did not sound helpful at all. She has no idea what I asked. All she said was, let me put you onto someone and let me me waiting. '

 

Online chat disconnected when I just typed "I would ..."

 

So is there somewhere someone within MYOB has some work ethic to assist me with my needs? again, I want to sign up with some add-on to help reduce the time I spend on processing employee's timesheet and invoicing client. 

 

Thank you
Kim 

8 REPLIES 8
MYOB Moderator Steven_M
28,118 Posts
MYOB Moderator
New Zealand
Steven_M
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4140Solutions

Re: MYOB add-on

Hi @Kim_Le 

 

Sorry to hear that you are having trouble contacting our support teams.


If you are in need of an add-on I would recommend taking a look at the MYOB Add-on Solution Centre. This does have a large number of third-party add-ons available.

 

If you do find an add-on that may meet your requirements I would recommend contacting the third-party developer of that add-on to ensure that it will meet your needs and possibly to arrange a demo. Most have contact information or a website link on the add-on page.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User Kim_Le
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Kim_Le
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Re: MYOB add-on

Steve,

Thank you for replying. 

I don't know if I shall consider we are a small or medium busisess. We have 68 employees and arounnd 100 clients. I can't just look and decide with add-ons work for my puposes as these add-ons affect the whole operation.

I need some help from MYOB experts, partners to tell me what out there and what work. 

Apparently if I can choose myself, I would not try that hard to get in touch with support team. 

Could you send me a link to a MYOB third party or partner or expert or consultant?

Thank you

MYOB Moderator Steven_M
28,118 Posts
MYOB Moderator
New Zealand
Steven_M
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Re: MYOB add-on

Hi @Kim_Le 

 

As MYOB Support staff are not trained with all add-ons, we can't recommend/prompt an add-on ahead of another add-on solution. In saying that, other members of the MYOB Community may have some add-on recommendations for yourself. 

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Ultimate Partner Mike_James
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Mike_James
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Re: MYOB add-on

Hi @Kim_Le , although I would normally gather more information before making any suggestions, I note that you mention staff rostering and invoicing. 

 

For rostering, have a look at:

1. Deputy (https://www.myob.com/au/addons/listing/200/deputycom/)

2. Tanda (https://www.myob.com/au/addons/listing/110/tanda/)

3. StaffBooks (https://www.myob.com/au/addons/listing/173/staffbooks/)

These integrate with the payroll in AccountRight (AUS only), and StaffBooks claims to assist invoicing.

 

As regards invoicing, we'll need to know a bit more about this process. Do you invoice out certain employee time at higher rates?

 

I have no experience of any of these add-ons, but I wrote a solution many years ago in v19 for a client who wanted to charge out their employees time from a separate payroll program (in NZ). 

 

All MYOB addons can be seen here:

AUS

NZ

Filtering by category will help you to narrow down the search.


Regards, Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise Report Writer - Custom Reporting from MYOB programs
(Including AccountRight Classic/Live, and exo Payroll)
New: STP Reporting solution for (Aust) v19 users, email for details

Contributing Cover User Kim_Le
8 Posts
Contributing Cover User
Kim_Le
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8Posts

1Kudos

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Re: MYOB add-on

Mike, 

Thank you for writing back so promptly. I feel my problem has been half solved. 

Can we please book a session with you to go over our needs or someone else within MYOB zone?

This is a huge change in our operation so I really need the process to be correctly

Regards

Kim

Ultimate Partner Mike_James
3,930 Posts
Ultimate Partner
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Mike_James
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Re: MYOB add-on

Hi @Kim_Le , thank you. DataWise is an independent MYOB partner and developer. If you would like to email me directly, I can reply with contact details.


Regards, Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise Report Writer - Custom Reporting from MYOB programs
(Including AccountRight Classic/Live, and exo Payroll)
New: STP Reporting solution for (Aust) v19 users, email for details

Contributing Cover User Kim_Le
8 Posts
Contributing Cover User
Kim_Le
Contributing Cover User

8Posts

1Kudos

0Solutions

Re: MYOB add-on

Hello,

I noticed you are from NZ.

I base in Melbourne. 

Would you still be able to assist me with my support requirements?

Thank you
Kim

PS: I tried to send you a msg via your website. It can't get through saying

Ultimate Partner Mike_James
3,930 Posts
Ultimate Partner
New Zealand
Mike_James
Ultimate Partner

3930Posts

1694Kudos

489Solutions

Re: MYOB add-on

Hi @Kim_Le , I received your email, I will reply to that. 

 

I have clients in both NZ & Australia, and the issues regarding system selection are often the same. 

 

Kind regards

Mike


Regards, Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise Report Writer - Custom Reporting from MYOB programs
(Including AccountRight Classic/Live, and exo Payroll)
New: STP Reporting solution for (Aust) v19 users, email for details

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