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MYOB crashing, unable to save recurring general journals since upgrade to 2022.7

susan_cbsaa
Experienced Cover User
22 Posts
Experienced Cover User
Australia
Experienced Cover User

22Posts

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MYOB crashing, unable to save recurring general journals since upgrade to 2022.7

HI 

Since we upgraded to 2022.7 I can no longer use any of my recurring general journals - I was using them fine earlier in the week and now when I hit record, it causes MYOB to lockup and have to end task out of it. I have rebooted PC and it makes no difference.

I have been on hold for several hours to support but no one is picking up (as usual). I have been the next caller for over an hour. 

My work around now is that I can record a totally new general journal. All the recurring general journals will need to be re-saved. 

 

Just as an update, I found that new recurring general journals won't work either. 

 

 

 

2 REPLIES 2
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

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Re: MYOB crashing, unable to save recurring general journals since upgrade to 2022.7

Hi @susan_cbsaa 


We have seen this error occuring in 2022.7 if  a recurring template with frequency "Never" is selected. Our team is trying to permanently resolve this. In the meanwhile, record the journal vua AR Browser or temporarily configure frequency to "Weekly" to allow the transaction to be recorded as normal. Once that is done, switch the frequency back to completed. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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susan_cbsaa
Experienced Cover User
22 Posts
Experienced Cover User
Australia
Experienced Cover User

22Posts

9Kudos

0Solutions

Re: MYOB crashing, unable to save recurring general journals since upgrade to 2022.7

Thanks Komal!

will give it a try. 

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