MYOB keeps crashing following automatic upgrade to 2021.2

ROGMichelle
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MYOB keeps crashing following automatic upgrade to 2021.2

Hello

 

My MYOB downloaded the automatic update to 2021.2 but when I restarted I immediately got the something's gone wrong and AR needs to close message.

 

Every time I try to open the file again (its an online file) I get the same result - immediate something's gone wrong. I can't get in to my data file at all... please help!  See error code below.

 

 

AccountRight Application Error Report
=====================================
Application Version: 2021.2.24.3738
Application File Version: 2021.2.24.4068
Incident Id: 16e34497-6ead-44e2-a068-d143f0f8455e
Time: Thursday, 20 May 2021 8:15:28 AM

Code:
System.Data.SqlServerCe.SqlCeException


Message:
Native components of SQL Server Compact engine are not loaded. Please reinstall Microsoft SQL Server Compact.


Stack Trace
----------------------------------------
1 : System.Data.SqlServerCe.SqlCeException
----------------------------------------
System.Data.SqlServerCe.SqlCeException: Native components of SQL Server Compact engine are not loaded. Please reinstall Microsoft SQL Server Compact.
at System.Data.SqlServerCe!0x06000401!System.Data.SqlServerCe.NativeMethods.ThrowIfNativeLibraryNotLoaded() +0x17
at System.Data.SqlServerCe!0x060000d1!System.Data.SqlServerCe.SqlCeEngine.Dispose(Boolean disposing) +0x2f
at System.Data.SqlServerCe!0x060000d0!System.Data.SqlServerCe.SqlCeEngine.Finalize() +0x0
==========
MODULE: System.Data.SqlServerCe => System.Data.SqlServerCe, Version=4.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91; G:3697520d614944b7999b01d18bee41bd; A:1

----------------------------------------

 

Thank you

 

26 REPLIES 26
AmberRose1
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Having the same issue Smiley Sad

HeychCO
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

I am also having this same problem after the upgrade today. 

 

CMSKLH
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Yep same issue here

AnnaB1
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current upgrade

Goodmorning
Has anyone else upgraded this moring and keeps getting an error and then you cant get into MYOB

Error is  something gone wrong and accountright needs to close

 

AnnaB1
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Same issue.....

Komal_S
MYOB Moderator
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Hi everyone,

 

This error can occur if the SQL Server Compact is not up-to-date or if there are pending Windows updates. Our first recommendation would be ensuring you've got the latest version of SQL Server compact installed, and if the error still occurs, reinstall AccountRight and let us know how you go on. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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HeychCO
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

My desktop is up to date - windows updates ran just yesterday

Komal_S
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Hi @HeychCO 


Please reinstall the SQL server in that case so we can troubleshoot what else might be causing it. This is because the error states some components of SQL are missing which are automatically installed upon reinstallation. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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HeychCO
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

thats not something I can do without admin rights. will have wait for the IT person.

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