MYOB keeps crashing following automatic upgrade to 2021.2

AmberRose1
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Have reinstalled the SQL server and mine seems ok now.

AnnaB1
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Can you send the link to reinstall Accountright so I dont have to go searching for it
I have updated my windows and so have my girls and the issue is still happening

 

When was the last time the sql compact been updated? Our computers update when ever there is an update

Komal_S
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Hi @AnnaB1 


As it's a Microsoft-owned component, we don't have the full release cycle information for when it was last updated. However, based on other cases of users that have reported similar circumstances as yourself, reinstalling it has resolved their error

 

Please also reinstall SQL Server compact before reinstalling the AccountRight as just reinstalling the SQL will work. The direct link for downloading AccountRight is on our downloads website

 

Kind regards,
Komal

MYOB Community Support

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ROGMichelle
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Hi Komal

 

My IT guy downloaded the latest version of MYOB manually from the software download page and it runs ok, but the version it is running is 2021.2.1. I thought the latest one that downloaded was 2021.2.2.

 

Can you please confirm what is the very latest version??

 

Thanks

Michelle    

Komal_S
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Hi @ROGMichelle 


The version downloaded from the downloads website will be 2021.2.1, and the file will automatically be upgraded to the latest versions.

Kind regards,
Komal

MYOB Community Support

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plumbers-keeper
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

I went back into check for updates for windows. Found there was an update pending. Ran update and am no longer getting the error when signing in to MYOB.

plumbers-keeper
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Whoops take that back. Still getting the error but can sign in and use my data base. However I cannot access any of the tabs (file, edit, etc.) at the top of the screen.

Komal_S
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Hi @plumbers-keeper 

Please try reinstalling the SQL Server compact manually and let me know if the issue still persists. 

Kind regards,
Komal

MYOB Community Support

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AnnaB1
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Now fixed

plumbers-keeper
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Re: MYOB keeps crashing following automatic upgrade to 2021.2

Ok, I'm not a tech person. How do I go about reinstalling the sql server?

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