MYOB online file stuck in back up mode

[IGBS]

Hi 

Similar to other posts I've seen, my MYOB online file is stuck in back up mode for 2 days now. I need someone to stop the error and activate the file please.

I've called MYOB, but no answer after 53min...and counting.

And no Live Chat available.

Tried private message to someone who assisted the other posts, but not working either.

I don't have my serial number either as I can't log into the file...?

Can someone please assist with what I need to do?

Thank you,

[CloverQ]

Hi @IGBS 

I've located one online file based on your forum email address, file name ends with '...Kids WA Inc'. I've just reset the file status, please give it a few minutes, then log out and log back in to access it.

Please feel free to let us know how you go, or if you have any further questions.

[IGBS]

Thank you for your quick response.

Unfortunately that is the wrong file.

The file I need reset ends in "Minerals Limited"

Please reset this file instead

Thank you 

[Sam_R]

Hi @IGBS,

Thanks for letting us know. 

We're unable to locate that file based on the email used to log in here. Could you please send me a private message with the serial number for the file in question?