MYOB won't open file after upgrading to latest version

Kazzablanca
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MYOB won't open file after upgrading to latest version

HI All,

 

I just restored a file to My Library from a 2020 payroll backup.  When I upgrade to 2021.4 it looks like it is going to open up but then disappears - no error message.  Any ideas?

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Melisa_D
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Re: MYOB won't open file after upgrading to latest version

Hi @Kazzablanca

 

Thank you for your post. So I can take a look into this for you, after you've attempted to open the file can you please retrieve the diagnostic log of the AccountRight file and attach it to this thread. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Kazzablanca
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Re: MYOB won't open file after upgrading to latest version

HI melissa - The latest version of MYOB is not in that folder???

Kazzablanca
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Re: MYOB won't open file after upgrading to latest version

This is what is in the 2020.2 folder - which was the original version:

 

2021-09-15 11:13:36.6722,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,11, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2021-09-15 11:15:56.8872,MYOB.Huxley.UI.Controllers.Collaboration.ClientVersionSupport,Warn,1,Current client version 2020.2 is not supported in the Cloud

Kazzablanca
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Re: MYOB won't open file after upgrading to latest version

And this is in the Folder called Current:

 

2021-09-15 12:40:06.7146,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Error,1,Unhandled error. : MYOB.Huxley.API.HuxleyActivationException: (InvalidFingerprint):
at MYOB.Huxley.Services.Core.LicenceService.ValidateFingerprint(String origfingerprint)
at MYOB.Huxley.Services.Core.LicenceService.GetCompanyFileLicence(IDataSession ds)
at MYOB.Huxley.Services.Core.LicenceService.GetCompanyFileLicence()
at MYOB.Huxley.BusinessLayer.Core.CompanyFile.get_Licence()
at MYOB.Huxley.UI.Model.Facades.Common.UICompanyFile.<>c.<get_Licence>b__34_0(IIntCompanyFile x)
at MYOB.Huxley.UI.Decorators.DecoratorSiteExecutor.ExecuteWithReturn[TDecorate,TReturn](TDecorate decoratedInstance, Func`2 execute, String siteName, IUIDecoratorFaultHandler faultHandler, Int32 siteDepth, DecoratorType decoratorType, Type decoratingType)

Melisa_D
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Re: MYOB won't open file after upgrading to latest version

Hi @Kazzablanca

 

Thank you for the attachments. Please refer to our Community Forum post Unable to open recently upgraded company file, which has instructions on running our AccountRight Hotfix tool which should fix this for you. 

 

Do let us know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Kazzablanca
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Re: MYOB won't open file after upgrading to latest version

Hi Melis - I can't download the Hotfix tool - I have tried both ways and I get the message that it can't be downloaded securely

Kazzablanca
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Re: MYOB won't open file after upgrading to latest version

OK managed to get the download open and ran the tool.  File now opens but tells me I have reached the transaction limit?  Is there a way to get rid of that message?  I just have to rerun the STP finalisation for that year

Melisa_D
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Re: MYOB won't open file after upgrading to latest version

Hi @Kazzablanca

 

Glad to hear that you've been able to run the tool. Are you still having issues with the transaction limit ? If you are, can you please send me a private message with your product serial number, file ID of this file you're using (This can be found by going to Help > About MYOB AccountRight) and a screenshot of the error you get so I can take a look into this for you. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Kazzablanca
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Re: MYOB won't open file after upgrading to latest version

HI Melisa,

 

The accountants were able to get it open and do what they needed.  Thanks anyway for your help.

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