Please fix your software - Getting out of memory error ALL the time on Multiple computers

[AndrewStephen]

AccountRight Application Error Report
=====================================
Application Version: 2018.4.21.6219
Application File Version: 2018.4.21.6556
Incident Id: 29fa0c5d-e027-42ea-9116-d908fd070d37
Time: Sunday, 9 December 2018 8:47:03 AM

Code:
System.OutOfMemoryException

Message:
Exception of type 'System.OutOfMemoryException' was thrown.

Stack Trace
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1 : System.OutOfMemoryException
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System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at mscorlib!0x0600124c!System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at mscorlib!0x060043c3!System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) +0xf4
at Huxley.UI.Model!0x060002f7!MYOB.Huxley.UI.Model.Facades.Base.UIModelList`2.AddItemToList(IBusObj item) +0x3a
at Huxley.UI.Model!0x060002f6!MYOB.Huxley.UI.Model.Facades.Base.UIModelList`2.ReloadItems(IEnumerable`1 source) +0x1d
at Huxley.UI.Controllers!0x06000042!MYOB.Huxley.UI.Controllers.Base.BaseControllerObjects`4.WorkCompleted(RunWorkerCompletedEventArgs e) +0x3c
at Huxley.UI.Controllers!0x06000034!MYOB.Huxley.UI.Controllers.Base.BaseControllerObjects`4.LoadDataIntoList() +0x79
at Huxley.UI.Controllers!0x06000033!MYOB.Huxley.UI.Controllers.Base.BaseControllerObjects`4.get_DataList() +0x22
at Huxley.UI.Controllers!0x06001227!MYOB.Huxley.UI.Controllers.LookupControls.BaseLookupController`4.MYOB.Huxley.UI.Controllers.LookupControls.IBaseLookupController.get_DataList() +0xe
at Huxley.UI.Forms!0x06000626!MYOB.Huxley.UI.Forms.BaseForms.BaseViewEntityComboBoxBase`1.ComboPreviewKeyDown(Object sender, PreviewKeyDownEventArgs e) +0x8
at Huxley.UI.Forms!0x06000c50!MYOB.Huxley.UI.Forms.Controls.BaseEntityComboBox.cmbLookup_PreviewKeyDown(Object sender, PreviewKeyDownEventArgs e) +0x8
at System.Windows.Forms!0x06000da6!System.Windows.Forms.Control.OnPreviewKeyDown(PreviewKeyDownEventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x060004bc!DevExpress.XtraEditors.BaseEdit.DoPreviewKeyDown(PreviewKeyDownEventArgs e) +0x0
at DevExpress.XtraEditors.v17.1!0x06004675!DevExpress.XtraEditors.TextBoxMaskBox.OnPreviewKeyDown(PreviewKeyDownEventArgs e) +0xf
at System.Windows.Forms!0x06000dc1!System.Windows.Forms.Control.PreProcessControlMessageInternal(Control target, Message& msg) +0x74
at System.Windows.Forms!0x06005378!System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg) +0x123
==========
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2018.4.21.6219, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:fc7dabbcf27c49d8bf32866e185fd7e9; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2018.4.21.6219, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:19808a22667a4c309d30e1fe83529632; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2018.4.21.6219, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:77169773f55f402b8403f766bf10b40d; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:9f4db9c5b0604affb1753b8b3e3cb05d; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:4cce11fb4a0b4ef1b64069b805c12d4d; A:1

----------------------------------------

[gavin12345]

Hi @AndrewStephen

I hope you receive a response from MYOB (and ideally a solution, which only MYOB can provide - that is, as you stated in your post 'Please fix your software')

In the meantime see my post here https://community.myob.com/t5/AccountRight-Sales-and-purchases/Error-Messages/m-p/551587#M50148 for more info about this error as well as a suggestion for how to 'manage' it.

Regards

Gavin

[AndrewStephen]

Thanks @gavin12345 for the reply and link to the post.

Have spent many hours on the phone with MYOB last week regarding the error and it was not mentioned once.
We are getting the error 4-5 times a day on all workstations.  Each time we need to close and restart it takes about 4-5 minutes for us to get back what we were doing.

Not good if we are in the middle of a counter sale and have customers waiting.

[gavin12345]

Hi @AndrewStephen

I think it is fair to say that parts of MYOB are in a state of denial when it comes to Performance Issues and the System.OutOfMemoryExceptions and a few other specific error messages. Some staff take the attitude that there can't be anything wrong 'with our software as it functions well using the Clearwater sample file, so any such problems are caused by something at your end'.

It is only in the past few months that MYOB have acknowledged there might be an issue with how AR2018 interacts with larger company files. Interestingly this timeframe coincides with many large users being forced to upgrade to AR2018 due to STP - meaning the number of such complaints increased dramatically. They have apparently started a project to look into what might be causing these issues. Hopefully they will some find and fix at least some of the areas, reporting for example, where even a clearwater sample file can trigger the error.

Regards

Gavin

[AndrewStephen]

2018-12-09 10:35:46.8919,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.OutOfMemoryException: Insufficient memory to continue the execution of the program.
at System.Windows.Xps.Serialization.RCW.IXpsOMPackageWriter.Close()
at MS.Internal.PrintWin32Thunk.XpsCompatiblePrinter.EndDocPrinter()
at System.Printing.PrintQueue.DisposeSerializationManager(Boolean abort)
at System.Windows.Xps.XpsDocumentWriter.EndWrite(Boolean disposeManager, Boolean abort)
at System.Windows.Xps.XpsDocumentWriter.SaveAsXaml(Object serializedObject, Boolean isSync)
at System.Windows.Xps.XpsDocumentWriter.Write(DocumentPaginator documentPaginator, PrintTicket printTicket)
at System.Windows.Controls.PrintDialog.PrintDocument(DocumentPaginator documentPaginator, String description)
at MYOB.Huxley.RF.Framework.Forms.FormsFactory.PrintDocument(FormTemplateDefinition formDefinition, FixedDocument printDocument, PrintDialog printDialog)
at MYOB.Huxley.RF.Framework.Forms.FormsFactory.DoPrintFormsAsync(FormTemplateDefinition formDefinition, IEnumerable`1 formsParams, JobTicket jobTicket, Func`2 getOrderKey)
2018-12-09 10:35:46.9598,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,20, : System.Threading.ThreadAbortException: Thread was being aborted.
at System.Threading.Thread.AbortInternal()
at System.Threading.Thread.Abort()
at MYOB.Huxley.RF.Framework.UI.ProgressWindowHelper.Close(Boolean final)
2018-12-09 16:57:51.1962,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,10,This error should be handled: There was no endpoint listening at https://m-seau-huxley-0.ar-services.myob.com/ARL/2018.4/Gateway/CacheRefreshService/GetCompositeObje... that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
2018-12-09 21:37:16.5458,MYOB.Huxley.UI.Decorators.DecoratorFaultProcessor,Warn,1,This error should be handled: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.