RE: Unable to upgrade a file

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RE: Unable to upgrade a file

Hi, 

I have five files - and for some reason one file (an offline file) - when I click on upgrade it all looks like it works, it says it has and it creates a new file etc. 

BUT... when i go to open this 'new' file the whole Accountright just crashes/closes. 

 

How can I get this upgraded to 2019.4 without it being corrupted like this??

 

Thanks, Beth

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MYOB Moderator
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MYOB Moderator
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MYOB Moderator

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Re: RE: Unable to upgrade a file

Hi @Beth13 

 

Try running through that company file through the tool available on Unable to open AccountRight file. This tool has helped a number of clients with similar situations.


Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: RE: Unable to upgrade a file

Thanks Steven - I ran the Accountright Hotfix tool, then when I went to reopen it said 'Error you have reached the transaction limit of your company file'  - then I did the online confirmation - and it went through and OPENED as 2019.4 file... 

 

Strange thats the only file that wouldnt upgrade!

 

Thanks again - much appreciated the prompt reply.

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