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January 2020
January 2020
Hi,
I have five files - and for some reason one file (an offline file) - when I click on upgrade it all looks like it works, it says it has and it creates a new file etc.
BUT... when i go to open this 'new' file the whole Accountright just crashes/closes.
How can I get this upgraded to 2019.4 without it being corrupted like this??
Thanks, Beth
Solved! Go to Solution.
January 2020
January 2020
Hi @GemGem
Try running through that company file through the tool available on Unable to open AccountRight file. This tool has helped a number of clients with similar situations.
Do let us know how you get on and if you require further assistance.
January 2020
January 2020
Thanks Steven - I ran the Accountright Hotfix tool, then when I went to reopen it said 'Error you have reached the transaction limit of your company file' - then I did the online confirmation - and it went through and OPENED as 2019.4 file...
Strange thats the only file that wouldnt upgrade!
Thanks again - much appreciated the prompt reply.
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