Re: COVID-19: Pricing, Support and Stimulus Package

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Re: COVID-19: Pricing, Support and Stimulus Package

MYOB has said that it will continue supporting the software on Windows 7 operating systems until 31 March 2020. 

What happens after the 31 March - will we still be able to use our MYOB company files?

 

As a small NFP it is difficult to find funding to upgrade from Windows 7 and the current Covid-19 issues are making it harder. Currently we are still working on Windows 7 with very little chance of upgrading before the cut off date. Furthermore, if we need to work remotely most of our employees have Windows 7 computers at home as well.

Would it be possible to extend this support past 31 March ?

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Ultimate User
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Re: COVID-19: Pricing, Support and Stimulus Package

Hi @ACFC 

 

Microsoft ended support for Windows 7 in Jan 2020. What this means is that they will not provide technical support (how to fix technical issues that arise), software updates, driver updates, security updates etc. 

 

Rest assured Windows 7 will continue to work beyond that date, just as it does now (so will your current MYOB software).

 

For example Microsoft ended support for Window XP in April 2014. A computer with XP still works today (in 2020) and many users continue to use it. So if nothing else changes on your computer, all existing software (including MYOB) will keep working. If however you need to add the latest printer (which doesn't come with an XP driver), it may not work with your XP computer. This is just an example how making a change to your computer down the track can affect you if you stay on an older operating system or version. Another issue is security risk. If a new computer virus or vulnerability is developed and detected, Microsoft will not modify Windows XP (or Windows 7)  to stop the virus or or vulnerability - you will need to keep your anti-virus software up to date.

 

Same applies to MYOB. Whatever currently works will continue to work on Windows 7.  If however you upgrade to AR2025 (if there will be such a version) that may not work with Windows 7 if MYOB make changes to how AR2025 works.

 

So there is no need to upgrade immediately from Windows 7 just because MYOB support ends. Down the track as other circumstances and system requirements change, you may then need to upgrade your operating system.

 

Regards

Gavin

 

 

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Re: COVID-19: Pricing, Support and Stimulus Package

Thank you Gavin

Does this mean that software updates and tax table updates will still be provided - or is this part of the MYOB support that will stop?

 

 

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Re: COVID-19: Pricing, Support and Stimulus Package

Hi @ACFC 

 

What version of MYOB are you using - see Help About AccountRight.

 

Do you have a subscription?

 

Regards

Gavin

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Re: COVID-19: Pricing, Support and Stimulus Package

Hi @gavin12345 

 

Yes we do have a subscription and we are currently using AccountRight Plus AU 2019.4.0

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Re: COVID-19: Pricing, Support and Stimulus Package

Hi @ACFC 

 

Yes updates and tax tables will continue for AR2019 (now AR2020.1) as these are not specific to Windows 7. AR2020.1 installs and works on Windows 7 8 and 10. AR2020.2 will also work on Windows 7 8 and 10.  It's just that MYOB may no longer provide technical support (Help Desk) for issues specific to Windows 7.

 

There may come a point where AR202x will not install on Windows 7 (if there are major changes to how AR202x works). Then you will need to upgrade your operating system.

 

Regards

Gavin

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Re: COVID-19: Pricing, Support and Stimulus Package

Hi @gavin12345 

 

Thank you so much for your help and quick replies. You have certainly helped ease a few concerns we had at this very uncertain and confusing time

 

Regards

ACFC

 

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