Report pack Not Loading

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David65
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Report pack Not Loading

I have this issue every month.  Every time I try to create or load a report pack I get a spinning circle which lasts for hours until I cancel and give up.  This is so frustrating.  Help please

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David65
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Report packs not loading

I am getting no response to my question regarding report packs not loading - all I get is a spinning wheel.  I have other clients on Xero and we never have an issue.  I need a response urgently please.

ChrisMYOB
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Re: Report pack Not Loading

Hello @David65 

 

Thank you for your post. 

 

There are a few reasons that could be causing this. 

 

Is it a specific report this is happening with or all of them? 

 

You are able to try running the report for a shorter amount of time. 

Additionally, It could be a windows update needed to perform or a repair of the .NET framework that has worked for some customers I would recommend doing this. 

 

Please let me know how this goes.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

sharecaremyob
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Re: Report pack Not Loading

*Following

 

I have the same issue. We have multiple MYOB files - some report packs load and some do not. the wheel just keeps spinning. 

Because the report pack does not load - I have to produce 6 reports individually, then repeat that in each of our 10 datafiles. Consuming precious time and increases errors due to the manual reporting parameters. 

 

I have tried multiple web browsers - clearing cashe ect. 


Please help. 

ChrisMYOB
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Re: Report pack Not Loading

Hello @sharecaremyob 

 

Instead of running the reports through a web browser, can you please try using the desktop application and see if you still get the same issue happening? 

I would also suggest making sure that your system is updated to date, windows included and the optional .NET Framework updates are installed. 

As aforementioned, I would also suggest running the reports for a shorter length of time if possible. 

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

sharecaremyob
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Re: Report pack Not Loading

Hello @ChrisMYOB 

Is it possible to run report packs from the desktop version?

 

I have actioned a smaller report / timeframe - unfortunately the same result. 

 

This issue continues to impact. Further support is appreciated. Thankyou. 

 

sharecaremyob
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Re: Report packs not loading

Hi @David65 

I am following also.

 

Have you had a fix for this yet?

 

Thankyou, 

 

 

David65
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Re: Report packs not loading

Nope.  very frustrating

sharecaremyob
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Re: Report packs not loading

Hi @David65 I have had some success in producing report packs. a work around.

by removing reports from the pack that were potentially troublesome

 

eg: a P&L with budget report that was for the whole FY period (different to the other reports that were only the current month).

 

This has allowed me to produce the report pack.

I download the P&L first as a seperate PDF, then upload it to the report pack. 

 

My take on the issue is that report packs are for basic reports and periods, small data content. 

 

I hope this helps your situration. 

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