Report pack Not Loading

[David65]

I have this issue every month.  Every time I try to create or load a report pack I get a spinning circle which lasts for hours until I cancel and give up.  This is so frustrating.  Help please

[David65]

I am getting no response to my question regarding report packs not loading - all I get is a spinning wheel.  I have other clients on Xero and we never have an issue.  I need a response urgently please.

[ChrisMYOB]

Hello @David65 

Thank you for your post. 

There are a few reasons that could be causing this. 

Is it a specific report this is happening with or all of them? 

You are able to try running the report for a shorter amount of time. 

Additionally, It could be a windows update needed to perform or a repair of the .NET framework that has worked for some customers I would recommend doing this. 

Please let me know how this goes.

[sharecaremyob]

*Following

I have the same issue. We have multiple MYOB files - some report packs load and some do not. the wheel just keeps spinning. 

Because the report pack does not load - I have to produce 6 reports individually, then repeat that in each of our 10 datafiles. Consuming precious time and increases errors due to the manual reporting parameters. 

I have tried multiple web browsers - clearing cashe ect. 

Please help. 

[ChrisMYOB]

Hello @sharecaremyob 

Instead of running the reports through a web browser, can you please try using the desktop application and see if you still get the same issue happening? 

I would also suggest making sure that your system is updated to date, windows included and the optional .NET Framework updates are installed. 

As aforementioned, I would also suggest running the reports for a shorter length of time if possible. 

[sharecaremyob]

Hello @ChrisMYOB 

Is it possible to run report packs from the desktop version?

I have actioned a smaller report / timeframe - unfortunately the same result. 

This issue continues to impact. Further support is appreciated. Thankyou. 

[sharecaremyob]

Hi @David65 

I am following also.

Have you had a fix for this yet?

Thankyou, 

[David65]

Nope.  very frustrating

[sharecaremyob]

Hi @David65 I have had some success in producing report packs. a work around.

by removing reports from the pack that were potentially troublesome

eg: a P&L with budget report that was for the whole FY period (different to the other reports that were only the current month).

This has allowed me to produce the report pack.

I download the P&L first as a seperate PDF, then upload it to the report pack. 

My take on the issue is that report packs are for basic reports and periods, small data content. 

I hope this helps your situration.