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Reports not exporting to Excel since the latest update - no error message

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Contributing Cover User JIA
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Reports not exporting to Excel since the latest update - no error message

Hi Everyone,

 

I'm having trouble exporting reports to Excel since the new update.

 

I've checked that I have the necessary template files on my computer and nothing seems amiss.  

 

When selecting to export to Excel, it just does nothing?  

 

Please help!

Thanks.

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MYOB Moderator Neil_M
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Re: Reports not exporting to Excel since the latest update - no error message

Hi @JIA

 

Welcome to the MYOB Community Forum, I hope you find it a great resource

 

One thing that springs to mind based on what you are describing is a permissions issue. As AccountRight needs to have at least the same level of Windows permissions as Excel. If AccountRight had a lower level of Windows permissions than Excel, Excel would effectively ignore the information coming from AccountRight.

 

To check this you can right click on the AccountRight icon and choose the option to Run as Administrator. This will run AccountRight with full Windows administrator permissions, which should get around any permissions issues. If you are able to export to Excel by running AccountRight as an administrator, then you will need to reinstall AccountRight with full Windows administrator permissions

Regards,
Neil

MYOB Community Support

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Contributing Cover User JIA
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Re: Reports not exporting to Excel since the latest update - no error message

Hi Neil,

 

Thanks so much for your reply.

 

Your suggestion seems to have solved my problem.

 

Have a great day!!!

Experienced Cover User LuciT
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Re: Reports not exporting to Excel since the latest update - no error message

I too have the same problem where reports cannot export to Excel although export to CSV is OK. 

I have copied all the templates to the correct folder. 

When run as Administrator AR 2018 thinks about it then does nothing (i.e. circle goes around).  When run as a user I can see the template flash up in the Excel window but then it disappears.

I am using AR 2018.2 and MS Office Standard Excel 2013

Please advise how to fix this.

Regards

Luci

Experienced Cover User LuciT
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Re: Reports not exporting to Excel since the latest update - no error message

Sorry, just solved my own problem - In Excel options - Trust Centre - disable protected view.  This seems to work.

Donna-Lee
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Re: Reports not exporting to Excel since the latest update - no error message

You have suggested to "you will need to reinstall AccountRight with full Windows administrator permissions", how do you do this?

MYOB Moderator Neil_M
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Re: Reports not exporting to Excel since the latest update - no error message

Hi @Donna-Lee

 

To install a program with full Windows administrator permissions you need to be logged into Windows as a Windows Administrator. In addition you will also need to right click on the installer file and choose to run as administrator.

Regards,
Neil

MYOB Community Support

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