Serial numbers

[ZD1]

Where do I find the serial number of my MYOB/AccountRight? The original packaging has long gone.

[Doreen_P]

Hi @ZD1 

Thanks for your post and Welcome to MYOB Community Forum.

Serial number is available when you click the Setup menu > Click Company Information. 

Please let me know how it goes.

Best regards,

Doreen

[ZD1]

I can't get that far. I am held up by an Error message as soon as I try to open any of my sets of records. ZD1

[Doreen_P]

Hi @ZD1 

Thanks for your reply.

May I know what is the error message you received? Kindly attach a screenshot of the error. Make sure to remove sensitive information before posting in the Forum.

Best regards,

Doreen 

[ZD1]

Good morning Doreen. I hope you have received the screenshot.

[Doreen_P]

Hi @ZD1 

Thanks for your response.

As per checking, I have not yet received the screenshot. Kindly re-attach the screenshot so I can look into it further.

Best regards,

Doreen

[ZD1]

Another try.

[ZD1]

I hope my last reply with photo has gone through to you.

[Doreen_P]

Hi @ZD1 

Thanks for your prompt response.

Unfortunately, the screenshot attached is smaller in its size so the error message on the screen cannot be read. If it is possible, kindly attach a clearer screenshot so we investigate this further.

Best regards,

Doreen

[ZD1]

Doreen - Just  another glitch. The first ones that I tried to send you were 'too large' according to the web page.

MYOB rang me from New Zealand today and we might have solved the issue. They will ring me back tomorrow at 9.00 a.m. our time. I have to say that conversations in real time are the best solutions, and typically may get faster results. 

While you yourself have been attentive, I have to say that I am less than satisfied with the overall MYOB/AccountRight service. 

I am hopeful that NZ may have solved my problems.