Set Library Location not displaying all options

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schryan
Contributing User
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Contributing User
Australia
Contributing User

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Set Library Location not displaying all options

3 months ago I installed Accountright SE 2022.7 for the first time.

 

I also executed the "Set Library Location SE" option to relocate the MYOB library files at which time I was presented with a list of folders from which to select. In selecting the preferred location, I restarted the PC and Accountright was able to find the company files. A subsequent update v2022.8 was installed and running fine. Accountright was finding the library and I could open my company files. All good.

 

Fast forward to a few days ago and the Myob auto-update installed v2022.9. I decided to investigate an alternate location for the Myob library (for practical reasons) so I ran the "Set Library Location SE" option as before. Now only 1 option is listed from which to select, that being "Desktop". Clearly this was incorrect as I originally had a number of options available 3 momths ago, none of which were being presented now.

 

So I uninstalled v2022.9, re-installed the preceding version v2022.8 and ran the "Set Library Location SE" option again. Same result. No other folders displayed, only "Desktop".

 

No changes have been made to the Windows 11 OS (other than the Microsoft-issued updates). I have Administrator access.

 

Anyone know how to fix this so I have a list of folders displayed again when wanting to run "Set Library Location SE" option?

2 REPLIES 2
SamaraM
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Former Staff
Former Staff

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Re: Set Library Location not displaying all options

Hi @schryan 

 

Sorry to see that no one has replied to you yet. At this time, AccountRight is tested and supported on Windows 8.1, 10, and Windows Server, 2012, 2016 & 2019.

 

Some users who have had connection problems with integrated applications have switched back to Windows 10 as a workaround, with varying success. 

 

Hope that helps in your situation, and if there are changes to supporting Windows 11 in the future - keep an eye on the System Requirements Page for an update.


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Samara

MYOB Community Support

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Mike_James
Ultimate Partner
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Re: Set Library Location not displaying all options

Hi @SamaraM , Accountright 2022 is now  apparently supported on Windows 11, per https://www.myob.com/au/accounting-software/accountright/system-requirements

 

The link you included was different, for AR2021 and earlier. 


Regards, Mike (mike@datawise.co.nz)
DataWise Limited (www.datawise.co.nz), developers of:
DataWise ProActive - Custom Reporting from MYOB programs
(MYOB Business, including AccountRight Live, AccountRight v19.x and exo Payroll)

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