Showing as password incorrect

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Experienced Cover User
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Experienced Cover User
Australia
Experienced Cover User

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Showing as password incorrect

Hi, I received the email about the upgrade yesterday and i am trying to do it today but each time i try to log in it says my password is incorrect. I use two factor authentication. i can log into the system normally and there are no notes about upgrades there.

Thank you,

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Contributing User
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Contributing User
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My.Myob

Hello    I tried to login to my.myob to download the new 2020.3update.  And got this message:   The login details provided do not have access to my.MYOB; please try again or call our MYOB Customer service centre 

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MYOB Moderator
37,794 Posts
MYOB Moderator
New Zealand
MYOB Moderator

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Re: AccountRight 2019.3 is now available

Hi @Sharon01  @melissaflaherty 

 

Our team are currently looking into reports of clients not able to access my.MYOB accounts with it generating a login error message.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User
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Experienced Cover User
Australia
Experienced Cover User

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Re: AccountRight 2019.3 is now available

Thank you.

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Cover User
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Can't Login to my.myob

When i downloaded MYOB onto a new computer i mistakenly downloaded version 2020.3 and then updated our MYOB file by mistake.  Now we all need to download the new version but i can't login to my.myob to get to the download.

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MYOB Moderator
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MYOB Moderator
New Zealand
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Re: Can't Login to my.myob

Hi Everyone


We are currently aware of clients being unable to log into my.MYOB accounts at this time. Our team are currently investigating. More Information can be found on: Unable to log into My.MYOB accounts - 03/09/2020

 

If you are looking for an installer for AccountRight 2020.3, do check out Help Article:Getting the latest versionfor those installers.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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MYOB Moderator
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Accepted Solution Solved

Re: Can't Login to my.myob

Hi Everyone

 

Clients will now be able to log into their my.MYOB accounts as intended.

 

Once again thank you for your patience.

 

@Sharon01 @RachelRuta  @melissaflaherty 

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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