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I have just upgraded from AccountRight 2018.2 to AccountRight 2018.3. I have posted several times in the past few years about how inferior the new AccountRight v20 software is to its v19 predecessor even when running locally. The load time for many of the screens is terrible with a very long lag time to perform simple screen invocation and data retrieval tasks. I would go back to v19 if I could as this software product performed excellently.
Can I please have an explanation as to why this is the case and whether anything can be done to improve performance?
Each time I run a new update, I anticipate that this will have been addressed but the application's performance continues to be poor. After several decades as an MYOB user, I am contemplating looking for an alternative accounting package if this can't be rectified. These are my previous posts with information about the environment in which I am running the application:
Good luck with that mate. If you've exhausted the recommended fixes for speed you're out of luck. Once they have your delicious subscription, they know how hard it is to change over to new software, in fact they make the export of your own information as dificult as possible.
We went from v19 to the "cloud" version and have had nothing but slowness, timeouts and frustration. It's costing our business a fortune. And after chasing the solutions to our problems over a year or so, engaging "partners" to help eventually we were told "Oh maybe our software isn't for you."
So again I wish you good luck.
Sorry to hear that you are not finding the speed and performance of AccountRight 2018 what you expected.
Our Help Article: Speed and performance tips does go through some potential tips that have worked for some clients to improve the overall performance of AccountRight. Note: it doesn't work for all users and all systems. With that being said, I have passed across your details to our team who may get in touch with you in the coming period to discuss some work that's being done around improving speed and performance of the new AccountRight.
September - last edited September
Thanks for posting. This is actually the most useful response I have had on this topic in 3 separate threads that I have started. It's good to at least hear someone else's account of the same issue. I'm a software engineer and I work on a super powerful 3.2GHz / 32MB RAM workstation with my MYOB data file stored locally. I would hate to think how the software performs running on inferior hardware. Is your data stored locally?
Also I know when software is poorly designed and engineered. I have been using MYOB for almost 20 years and could not have been happier with the classic v19 edition for which I understand support will imminently be discontinued. With the v20 edition, the "Enter Sales", "Enter Purchases" and "Process Payroll" screens take about 3 seconds to open and there isn't even any data that needs to be retrieved. The "Business Insights" screen takes about 5 seconds to load and is cluttered and full of useless statistics and graphs. I just want a fast load of the current accounts receivable and accounts payable snapshots as it worked in v19 classic. When I eventually get into accounts receivable / payable and double click on an item to invoke the sales or purchases screen, this takes about 5 seconds to load as does saving changes. It is virtually unusable. Then when I go back to the summary screen, it is not refreshed (i.e. the modifications are not updated until I close and reopen the screen). This is fundamentally poor software design and the same issue is prevalent throughout the whole application. I would have expected that these obvious bugs would have been patched by now.
Over the last decade, I have seen the price of an MYOB subscription more than double. These price increases were necessary to fund the development of the new product. I would have expected that this funding was going towards creating a superior product in which case I would be delighted to write the cheque out each year. It's disappointing and frustrating to see that the end product is inferior as is the level of support that is offered now. As far as data migration is concerned, Xero apparently claims that MYOB data can be imported into their system. I would be interested to hear whether anyone has had any experience with this or migrating to any other alternative system that they have found to be superior in both performance and design.
I wouldn't bother mate. I've done this dance multiple times.
Step 1. I complain on the forums mentioning I went to http://help.myob.com/wiki/display/ar/Speed+and+performance+tips.
Step 2. Someone refers me to http://help.myob.com/wiki/display/ar/Speed+and+performance+tips
Step 3. Reiterate that I've already done everything contained in http://help.myob.com/wiki/display/ar/Speed+and+performance+tips
Step 4. Someone calls me and refers me to http://help.myob.com/wiki/display/ar/Speed+and+performance+tips
Step 5. They blame my equipment and environment.
Step 6. They realise it isn't my setup and tell me that there's nothing they can do.
Step 7. Goto Step 1.
@Matty72It makes not a single bit of difference whether the data is local or on the "cloud" the software is just plain clunky, We used the cloud based solution at first, then tried the local solution (which defeated the whole purpose of the software for us) and no difference.
Xero can get most of it, but you can't do cardfiles very easily, in our case the amount of data entry would take 6 months to do by hand by 2 people doing nothing but that.
I also do software dev, and to be honest I would be embarrassed/fired if I cranked out rubbish like this consistantly.
We are looking at just abandoning the payroll section of it alltogether and going with Micropay as the bulk of our problems are with that side of it. Although the rest of it is still slow and clunky, we are stuck for a little while longer.
Suggest you bench test against Xero.
I agree that there must be some pretty sloppy code eating performance.
Are there specialist performance engineers within the Development team that are testing performance on an ongoing basis following each update? If not, there should be. It should not be left to end-users to highlight performance leakage.
That all sounds very familiar. I too keep getting referred to the speed and perfomance "tips" and I keep reiterating that:
- I work on super powerful workstations (with hardware specifications well in excess of the specified minimum requirements)
- Disabling antivirus software makes absolutely no difference whatsoever
- I run updates as soon as they are released just to find that performance is still poor and that the same old bugs have still not been patched
Interesting that performance is equally poor with local and cloud. I have only ever used it locally but it should still perform well with data in the cloud if it is well engineered.
It would be great to actually get some intelligent commentary on this from MYOB's engineers instead of the perennial lip service that seems to keep going around.
Just a suggestion, if the payroll is the only area you need internet for then maybe go back to the MYOB Classic version and use something else for payroll and journal in the gross figures. If you have to re-enter a whole heap of data, it may be just as easy to do it into the Classic version, despite the lack of support from MYOB. I have kept all of my clients on v19 or earlier (without subscription or support) and am looking at third party solutions for STP next year. The ATO may be providing a free lodgement process as they did with the Super Clearing House.
" intelligent commentary" ............... does not translate into Myob speak. These guys wrote the book on how to filibuster!
Cheers ......... geoff