Stuff that's wrong with AR 2019.

Experienced Cover User
147 Posts
Experienced Cover User
Australia
Experienced Cover User

147Posts

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Stuff that's wrong with AR 2019.

Here is my list so far:

 

1. Can't turn off the dollar signs (ticking or unticking the box in Preferences makes no difference)

 

2. The To Do List does not auto-refresh when you enter a new transaction. This is most annoying when you have to constantly hit the little green circular arrow button to update lists as you enter transactions.

 

3. The To Do List takes up to one full minute to refresh after changing a transaction that is already listed in one of the tabs, and when starting the program for the first time each day.  Fixed in AR2019.4

 

4. Item Card “Last Purchase Price” and Items List “Last Cost” both show Including Tax. This number is completely irrelevant and even misleading to many businesses. There is no toggle or switch to change these figures to show Excluding Tax.

 

5. When generating a Purchase Order from the Stock Alert tab of the To Do List, not all the items from the selected Supplier will appear on the resulting PO.

 

The missing lines all have one thing in common. They have zero in the "Minimum Level for Restocking Alert" field on the Item card. But they are in the Stock Alert tab because we have customer Orders for those items already entered. These items need to be ordered too, but AR is not doing that.

 

6. Purchase Orders generated from the To Do List order the items in some seemingly random sequence. They are not in alphabetical order, nor are they in part number order.

AR 19.15 generates based on alphabetical Item Description. Whilst this was never ideal, at least it was predictable.

The items on a PO cannot be re-ordered in any way to make it easier to read

 

7. The Autobuild Report for Items uses Average Cost as the cost basis. This means that if there is currently zero quantity of an Item in Inventory, then the Average Cost will also be zero.

On the Autobuild Report, the notation “NA” appears as the Average Cost of an Item with zero quantity in stock. The column total of the Item being Autobuilt is also “NA” in this case. The user then must manually calculate the total cost of the Autobuilt Item, substituting Last Cost for Average Cost (NA) where there is a zero quantity.

AR Classic versions correctly show zero On Hand of a component and use Last Purchase Price in the column labelled Average Cost. This then provides a total that will contain a number rather than “NA”.

 

8. The Sale Comment field on a new Sale auto-fills from the previous Sale that was open. The user must first actually notice that this has happened, and then manually delete it if it is not required. This did not happen in AR Classic versions.

We have now removed all Sale Comments from customer Cards.

 

9. Reminders for Recurring Transactions does not work correctly. For example we have several Recurring Sale transactions that should come up weekly. They only come up on the “Next Due” date, regardless of how many “days in advance” are set. AR 19.15 did this correctly

 

10. When creating a new Purchase, the column widths start at the program default settings no matter what you may have previously set them to. Once the Purchase is saved and then re-opened, the column widths are magically set to the user defined settings. When creating a new Sale, the column widths are immediately at the user defined settings.

 

11. After starting and closing Index to Reports a couple of times, selecting a Report does not produce a visible Report. The icon appears in the Windows Task Bar with the name of the report but clicking it does not make it visible on the screen. The only way to fix this is to close Account Right and start it again. Fixed in AR1019.4

 

12. When emailing or printing an Invoice directly from the Sale/Invoice, the correct customised form (as has been set in the Customer Card) is automatically selected and sent.

However, when sending a batch of Invoices at the end of the day from the Print/Email button, all Invoices get emailed using whatever customised form was last selected in Advanced Filters/Selected Form for Sale drop down list. AR completely ignores the Customer's customised form.

 

13. Stock Alert List does not show Item Number. There is no way to add it.

 

14. It is not possible to customise mailing labels to suit many popular available stationery. The 3 up format is set at 3 columns, 11 rows and cannot be changed. AR Classis versions were very customisable.

 

15. Items List – special characters in Item Number field are ignored when sorting.

However, the items list that is available when using the Copy From function when creating a new Item is ordered correctly including special characters where used.

 

16. Recurring Transactions – the longest frequency available from the drop down list is Annually. There are common transactions, such as web domain registration, trademarks etc where the frequency is longer than 12 months.

 

17. Pictures added to Item Cards and Customer Cards can be really small, really large or just right. This may be dependent on original image size and indicates that AccountRight does not scale the image to suit the window. AR "Classic" versions scaled images correctly.

 

Ray Jordan
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MYOB Moderator
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MYOB Moderator
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MYOB Moderator

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Re: Stuff that's wrong with AR 2019.

Hi @RayJordan 

 

Thank you for feedback in regards to AccountRight 2019.


As has been indicated in your previous posts of this forum, we have raised the majority of your points to the required team for further investigation. At this stage, we don’t have an exact timeframe for when those points will be addressed within an in-product fix. However, they have been passed along to the required team.

 

I would just like to add some links to the relevant ideas for that topic should clients like to see those points added to the AccountRight 20xx range thus can easily show their support for them:

 

Reports: Option to turn off currency symbols

Sales/Purchase: Remove comment on Enter Sale/Purchase window after recording

To Do List: Stock Alert - My item and Supplier's Item Numbers

Recurring Transactions: 2 year frequency

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User
147 Posts
Experienced Cover User
Australia
Experienced Cover User

147Posts

124Kudos

0Solutions

Re: Stuff that's wrong with AR 2019.

Hi @Steven_M ,

 

Thanks for the links to the various topics. Looking through them just highlights how long some of these issues have been outstanding. The earliest post I think I saw was 2012.

 

The MYOB team should be embarrassed and ashamed that some issues remain unresolved 7 years or more since being first reported.

 

Ray Jordan

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