Subscribing for another company file

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doublet
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Subscribing for another company file

I have two companies. One already is subscribed to MYOB AccountRight Plus, and I have just bought a subscription for the second company.

The second company has an offline file (the first company has a perpetual licence so I created it that way initially) and what I would like to do is make that offline file online so I can access  the online features, and allow my accountant and others access to it also.

I also had hope to use 2 factor auth via my phone but I can't figure out how to get both companies with separate subscriptions (two different email addresses) doing that.

How do I get the second company online? When I tried to upload it, I got a message saying I needed a subscription (the offline file uses the old serial number and I can't change it to the new serial number) so I tried to create a new company file online and it is sayng my serial number is incorrect.
So I created the file from scratch offline (plannng to backup the data from the offline file), which worked, and tried to send it online, but it is still saying the serial number is incorrect.
Any clues please?

Thanks

Teresa

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Steven_M
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Re: Subscribing for another company file

Hi @doublet 

 

In theory, if you have access to upload the first file on a serial number to the cloud you could upload a second - provided you did have an active AccountRight subscription for that and nothing has changed with your account.


So we can look into your account and set up that online file would you mind sending me a private message on the Forum with the product serial number you are trying to upload the file under and the email address you are using to upload.

Kind regards,
Steven

MYOB Community Support

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Nisha1
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Re: Subscribing for another company file

Hi @Steven_M ,

 

I have the same issue with uploading another file.

 

Please note I have sent you a private message, appreciate if you could please have a look and advise further.

 

Thank you so much,

Nisha

Steven_M
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Re: Subscribing for another company file

Hi @Nisha1 

 

I have just replied to your private message. I would say you have a different situation with regards to uploading that file due to the fact that you are attempting to upload a direct copy of the original.

Kind regards,
Steven

MYOB Community Support

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