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Sync not working

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Idamamys
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Idamamys
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Sync not working

Hi I am trying to sync my offline file and keep getting this message - Can anyone help and let me know why??

 

 

MYOB - Not Syncing.JPG
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MYOB Moderator Steven_M
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Steven_M
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Re: Sync not working

Hi @Idamamys

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


The error looks like the sync request is timing out and therefore not syncing the company file to the local machine. I would recommend ensuring that you have temporary disabled third-party programs i.e. antivirus, firewall and other applications as these can impact the syncing of that company file.

I would also recommend reviewing your Internet Speed as a recommendation the minimum upload speed does need to be 0.5 Mbps (as per the system requirements)

Kind regards,
Steven

MYOB Community Support

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Idamamys
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Australia
Idamamys
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Re: Sync not working

Hi Steven 

 

It seems to have synced ok now - thanks. :-)

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