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Trying to put my file online but get error code 100014 - invalid fingerprint

JOW1
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Trying to put my file online but get error code 100014 - invalid fingerprint

HI,

I can see others are getting the same message - can someone at myob support assist?

Once that is sorted I need to remove the current online file and put a new version on there

 

AccountRight Application Error Report
=====================================
Application Version: 2022.9.24.7350
Application File Version: 2022.9.24.7350
Incident Id: 5cd21d98-ddfe-4018-bcf4-900a5e9d090a
Time: Thursday, 10 November 2022 12:30:03 PM

Code:
InvalidFingerprint (100014)


Message:
(InvalidFingerprint):

1 REPLY 1
ChrisMYOB
MYOB Moderator
1,471 Posts
MYOB Moderator
MYOB Moderator

1,471Posts

99Kudos

164Solutions

Accepted Solution Solved

Re: Trying to put my file online but get error code 100014 - invalid fingerprint

Hello @JOW1 

 

Welcome to the Community Forum.

 

I will be more than happy to assist. 

 

Can you please send me a Private Message containing the following information for which file is having this error:

  • Business name
  • Serial number
  • Company file ID

Once I have this information I will be able to further assist in resolving this error.

Kind regards,
Chris

MYOB Community Support

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