Ugrading from 2020.4.24.1790 to 2020.4.24.2371, keep getting Setup failed error:0x80070643.

Victoria_W
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Ugrading from 2020.4.24.1790 to 2020.4.24.2371, keep getting Setup failed error:0x80070643.

Hi,

 

I have been trying for the last 4 weeks to upgrade from my current version 2020.4.24.1790 to 2020.4.24.2371, and keep getting: 'setup failed error: 0x80070643.

 

I have tried the troubleshooting but still cannot upgrade, please help!

 

Thanks, Vicki

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Melisa_D
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Re: Ugrading from 2020.4.24.1790 to 2020.4.24.2371, keep getting Setup failed error:0x80070643.

Hi @Victoria_W

 

Thank you for your post. Can I please confirm if you've tried the troubleshooting steps on our help article Installation troubleshooting under heading 0x80070643 - Fatal error during installation ? If you have, can you please confirm if you're running a server or a local computer ? 

Cheers,
Melisa

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Victoria_W
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Re: Ugrading from 2020.4.24.1790 to 2020.4.24.2371, keep getting Setup failed error:0x80070643.

Hi Melisa,

 

I'm on a local computer and I have tried all the troubleshooting steps you refer to.

 

Thanks

Melisa_D
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Re: Ugrading from 2020.4.24.1790 to 2020.4.24.2371, keep getting Setup failed error:0x80070643.

Hi @Victoria_W

 

Thanks for confirming that. Can you please try and download the server edition of AccountRight 2020.4 via our downloads page, does this install fine ?

 

Please do let me know how you go. 

Cheers,
Melisa

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Victoria_W
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Re: Ugrading from 2020.4.24.1790 to 2020.4.24.2371, keep getting Setup failed error:0x80070643.

Hi Melisa,

the Server edition from the downloads page has installed fine.

 

what do I do now?

Melisa_D
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Re: Ugrading from 2020.4.24.1790 to 2020.4.24.2371, keep getting Setup failed error:0x80070643.

Hi @Victoria_W

 

If the server edition has downloaded successfully you should be able to access your file as per usual, this will be the latest version of AccountRight. 

 

Please do let us know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

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Victoria_W
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Re: Ugrading from 2020.4.24.1790 to 2020.4.24.2371, keep getting Setup failed error:0x80070643.

Hi Melisa,

 

excellent, thank you, success!  I have just accessed our company file and it is now the latest 2020.4.24.2371.

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