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Unable to Confirm Company File

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kyleaG
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kyleaG

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Unable to Confirm Company File

Hi,

I am using MYOB V17.0.0 for a very small company file - no payroll.  Today I went to log on in order to finalise my BAS info for the quarter to discover the Unable to Confirm Company File Message.  I do not wish to upgrade my software - I simply want to confirm my existing software.  I tried to ring the hotline - but of course it was out of hours.  From reading other posts I see that quite a few people have had the hard sell process.  Can you please advise how I best go about getting my file confirmed so I can continue with my current software.

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Super User Elizabeth_Adamson
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Elizabeth_Adamson

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Re: Unable to Confirm Company File

I have generally found a private message to one of the moderators on here gets the best response. I find Hayden B to be very helpful and efficient with none of the sales pitch.

 

Cheers

Liz

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kyleaG
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Australia
kyleaG

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Re: Unable to Confirm Company File

Thanks Liz - I will try that. 

MYOB Moderator Neil_M
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Neil_M
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Re: Unable to Confirm Company File

Hi @kyleaG

 

Sorry to hear that you haven’t been able to confirm your company file. I’ve asked one of our team to reach out to you to assist you with confirming this file.

Regards,
Neil

MYOB Community Support

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kyleaG
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kyleaG

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Re: Unable to Confirm Company File

Thanks Neil.  I will look forward to that.

 

Kind Regards

Kylea

kyleaG
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kyleaG

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Re: Unable to Confirm Company File

Thanks to everyone for the help I am in now.

 

Cheers

 

Kylea

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