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Unable to access MYOB Online - Locked as Backing Up - cannot reset

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MichaelHowes42
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MichaelHowes42
MichaelHowes42
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October 2021

October 2021

Unable to access MYOB Online - Locked as Backing Up - cannot reset

We are unable to access MYOB LIve this morning because it says "The company file is currently backing up" and has done for some time.

Can you help?

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Steven_M
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Steven_M
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October 2021

October 2021

Re: Unable to access MYOB Online - Locked as Backing Up - cannot reset

Hi @MichaelHowes42 

 

I've managed to locate that impacted file and reset it back to Active for you. This should allow you to access that company file as per normal. 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

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