Unable to activate company file - HELP!

[LynneNz]

HELP! Every time my company files need to be confirmed on line I always end up with the following message -

'Unable to activate this company file. You need to phone MYOB customer service for assistance.'

This has happened 6 or more times now, and each time I have to do this so it can be sorted. Then it's promised it won't happen again, BUT IT DOES!

I do not work in the cloud, only on my desktop and this is SO annoying.

Please help me get this sorted so I can use my company files without having this hassle every few months.

Thanks, Lynne

[ChrisMYOB]

Hello @LynneNz 

Can you please send me a Private Message containing:

•  Serial Number
• Company File Id

And I will be able to confirm the file for you.