Unable to activate company file after MYOB update

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Actyve
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Unable to activate company file after MYOB update

I have used MYOB AccountRight for nearly two years and confirmed my company file whenever required, but today, after an update to version 2021.6.24.5051 which I did not ask for, the confirmation process is giving me an error message and telling me to call MYOB.

 

I tried that, which is made much more difficult because I am one of the many Australians stuck overseas, so have to deal with different time zones. All I get is a recorded voice which eventually tells me MYOB is experiencing a high level of calls and then the call is cut off.  Not good enough.

 

I have the serial number. Where can I get help? 

2 REPLIES 2
Steven_M
45,180 Posts
Former Staff
New Zealand
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Re: Unable to activate company file after MYOB update

Hi @Actyve 

 

We are happy to offer assistance with the confirmation of a company file. So we can arrange for that would you mind sending me a private message on the Forum with the following information:

  • The serial number in the company file - Setup>>Company Information
  • The company file ID - Help>>About AccountRIght
  • The version of the software you are using - Help>>About AccountRight

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

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6,759Solutions

Accepted Solution Solved

Re: Unable to activate company file after MYOB update

Hi @Actyve 

 

Great to hear that we have managed to confirm your company file. The change we have made should correct that confirmation going forward. However, if you do require future assistance don't hesitate to get in touch.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

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