Unable to activate upgraded V. 2021.4.0 with old serial number

[JacintaGure]

I have just downloaded V2021.4.0 but am unable to activate my company file with my serial number.

Could somebody please assist.

Thank you,

Jacinta

[Melisa_D · Accepted solution]

Hi @JacintaGure, 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

• Serial number 
• Your full name and email address 
• File name