Unable to automatically confirm your company profile

[accountaccount]

Hi there so I tried to log in into my company profile and I got the error message

"Unable to automatically confirm your company profile.

You may not be connected to the internet, or your computer's firewall may not allow online confirmation. We recommend you to try confirming your company file by phone."

I'm using the account right 2015.4.1 and I'm not looking to upgrade, unless it's a must. Can someone please help as I have work to do!

[Janderson]

Yes I am experiencing the same problem, currently waiting on the phone with customer support..

[Earl_HD · Accepted solution]

Hi @accountaccount, 

Thank you so much for your post and welcome to the Community Forum! Sorry to hear that you we're not able to confirm/activate your company file online. For me to take a look at this for you, can you please send me a private message with your Serial number and Company File code: private message

Regards,
Earl

[accountaccount]

Yeah did u sort it out already? Was waiting for 40 mins and it's all good now!

[accountaccount]

@Earl_HD Hi Earl thank you for the help! I spoke with someone on the phone already earlier so I've sorted things out!

[Earl_HD]

Hi @accountaccount, 

You're very welcome. We're glad to know that your problem is now resolved. Feel free to post again, we're happy to help.

Cheers,
Earl