Unable to back up company file

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grcapitalgroup
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Unable to back up company file

Hi,

 

I got a back up issue for a long time.

 

Please see below image.

 

Thank you

 

QQ截图20180807124023.jpg

3 REPLIES 3
MYOB Moderator Neil_M
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MYOB Moderator

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Re: Unable to back up company file

Hi @grcapitalgroup

 

Welcome to the MYOB Community Forum, I hope you find it a great resource

 

If your company file is stored online, one thing that you can try is to check the file out by going to File >> Check Out. This downloads a copy of the file onto your computer, which will allow you to open and back the file up by going to File >> Backup

 

The file can be returned to the online state by going to File >> Check In, which uploads the checked out file back online bringing any changes made to the file with it

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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grcapitalgroup
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User
Australia

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Re: Unable to back up company file

Hi Neil,

 

when I go to File, I do not see Check Out.

 

The version I use is 2013.5.15.9262.

MYOB Moderator Neil_M
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MYOB Moderator
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Accepted Solution Solved

Re: Unable to back up company file

Hi @grcapitalgroup

 

If this is a local file then that can be indicative that the Windows services for AccountRight are having issues on the computer hosting the file. I recommend following steps 2 and 3 of our help article AccountRight library service issues, which deal with checking and adjusting the Windows services for AccountRight.

 

If you weren’t familiar with how to check and adjust Windows services, I recommend seeking the assistance of your IT professional

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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