Unable to back up file

[Fred000]

I have AccountRight Stamdard 2016.1.1.

Recently unintalled and downloaded software to try and resolve another issue unsucessfully.

First time since download trying to save back up and received this message "The connection to the server was lost. Please check that the server is on and connected to the network" 

I do not use the cloud based feature with MYOB

I see others on the forum have similar issues. I tried the steps from this post but it didn't work. https://community.myob.com/t5/AccountRight-Installing-and/AccountRight-2018-2-Server-Edition-SE-Conn... I suspect it's because the download extract is specifically for 2018 edition and mine is 2016. Can anyone verify this or advise alternative. Thanks 

[Gayathri]

Hi @Fred000,

Thank you for the post! 

Generally that error comes up if there is a missing folder. Recommend to check the library location to see if the hidden folder .backup is there. We have found this missing in these cases and by adding it back, this fixes the error.

Thank you.

[Fred000 · Accepted solution]

Gayathri thanks for your suggestion, but I discovered the issue was because I downloaded the Server version instead of the PC Desktop version. So I uninstalled MYOB SE and downloaded MYOB PC and this fixed the back up issue. Thanks