Unable to confirm company file after upgrade

[Actyve]

As before, I did a compulsory upgrade and cannot confirm company file.

All details available.

Pls advise asap.

[SamaraM · Accepted solution]

Hi @Actyve 

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message on this Forum with the following information:

• The serial number of the product -  Setup>>Company Information
• The company file ID - Help>>About AccountRight
• The version of the software you are - Help>>About AccountRight

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.