Unable to confirm company file

Contributing Cover User
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Contributing Cover User
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Unable to confirm company file

Hello everyone,

 

I am currently using account right versio 2019.4.0, build 2019.4.23.1762.

 

All of a sudden, when I launch the program it is telling me it is unable to confirm the company file.

 

There are only 2 options:

 

1) confirm online, to which I received an error telling me I need to call MYOB customer service

2) confirm by phone, which just gives me a blank screen.

How can I confirm my company file? Can anybody tell me a number I can call?

 

Any advice is greatly appreciated.

 

Thanks

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4 REPLIES 4
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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359Solutions

Re: Unable to confirm company file

Hi @sonia_d

 

Thank you for your post. I'm happy to assist, can you please send me a private message with the following information:

  • Serial number 
  • Your full name and email address 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User
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Contributing Cover User
Contributing Cover User

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Re: Unable to confirm company file

Hi Melissa,

 

thanks for your reply.

 

I have just sent a message

 

thanks

MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Accepted Solution Solved

Re: Unable to confirm company file

Hi @sonia_d

 

Apologies for this. Can I please confirm if you're signed into the Community Forum ? If you can, please click onto my Avatar and there should be an option to Send private message. 

 

Please do let me know if you have any further issues. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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MYOB Moderator
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MYOB Moderator
MYOB Moderator

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359Solutions

Re: Unable to confirm company file

Hi @sonia_d

 

Thank you for working with me via private messages. Glad to hear that the file has now confirmed. 

 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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