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Unable to confirm file in my library

AnneCG
Contributing Cover User
18 Posts
Contributing Cover User
Australia
Contributing Cover User

18Posts

0Kudos

0Solutions

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Unable to confirm file in my library

Hi

 

I am unable to confirm my company file again. This is the third time this year this has happened.

Can somebody please help me?

 

 

1 REPLY 1
ChrisMYOB
MYOB Moderator
1,447 Posts
MYOB Moderator
MYOB Moderator

1,447Posts

97Kudos

159Solutions

Accepted Solution Solved

Re: Unable to confirm file in my library

Hello @AnneCG 

 

Thank you for your post.

 

Online Confirmation can be impacted by settings on your computer. If you are on an older Operating System and/or running an older version then we do recommend reviewing the settings on your computer - the TLS settings. Check out the What happens when confirmation isn't working? section of Activation and Confirmation of company files guide for information on that process.

Should you still be unable to confirm then do send me a Private Message  on this Forum with the following information:

The serial number of the product - Setup>>Company Information
The company file ID - Help>>About AccountRight
The version of the software you are - Help>>About AccountRight
If you are on AccountRight Classic (v19 or below) - the Company file code

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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