Unable to log into my v19 account right

[davep1]

wondering if anyone can help. Was unsuccesful with MYOB after staying on hold for 2 hours then speaking to a staff member for 45 minutes who was very unhelpful

I have been using v19 for over 5 years(non subscription) and all of a sudden it just does not allow me to log in anymore. No longer has my company file as an option when logging in nor recent files. Simply comes up with the login page that says lets get started. when you click open an existing company file it just brings you to an error page.

Please can somebody help

[Shella_A]

Hi @davep1 

Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

Thank you for your post. We're sorry if you are not able to login to your account, we need to further check some possible reasons why this is happening. If you could send me a private message with the following details below: 

• Serial Number
• Company Name
• Your Full Name and Email Address
• Screenshot of the error message you’re getting when trying to access the file.

We will be waiting for your response.

Cheers,

Shella_A

[davep1]

Hi Shella

Not sure on the serial Number

Company name Top Shelf Carpentry & Joinery

David Priolo

David@topshelfcarpentry.net.au

or accounts@topshelfcarpentry.net.au

thank you

[gavin12345]

Hi @davep1 

Sounds like you need to re-install AR2014 or install these Microsoft SQL (CE) 3.5 - see link in 2nd post here. 

Regards

Gavin