Unable to open upgraded files

[MCKCo]

I have received some files from a client and it prompts me to upgrade them to 2023.1 to open which I have done and it says the file has been successfully upgraded.  When I try and open the file it just takes its time and then shuts down myob altogether.  It seems to be happening on files that were on older versions as i tried another file that was version 2022.7 and it did the same thing.

Any suggestions as I need to work on the clients file.

[Steven_M · Accepted solution]

Hi @MCKCo 

Would recommend taking a look at Unable to open recently upgraded company file and using the tool that is listed on that post. This has worked for other users reporting similar situations.

Do let us know how you get on and if you require further assistance.

[MCKCo]

Thank you that worked.