Update Error

[Gloria64]

I just spent 195 minutes waiting on the phone for someone at MYOB to help me, only to be hung up on!  Totally not acceptable.  To say that I am furious is a complete understatement.

I am trying to update the Company file (desktop). However the update is failing, there is nothing wrong with my internet. If I select 'Update Later', this doesn't make a difference - it wants me to update now.

I am using Accountright v.2022.8.0.  It is wanting me to update to 2022.9

What do I do now?  I absolutely refuse to waste another 195 minutes or more by calling the 1300 number!

By the way, I have sent a complaint directly to Greg Ellis.

[Steven_M]

Hi @Gloria64 

Generally speaking, when you select the Update Now option when prompted to install a new version the software would download and install the update. When you next open the application the new version would be installed. Based on the message, you have received it does appear that the download and installation have failed. 

If you have encountered that message I would recommend ensuring you have completed the troubleshooting basics i.e. closing the software down and then trying again, restarting the computer, turning off third-party programs that may be running (other applications, automated backup software) ... 

Should the application still generate that message after trying those basic troubleshooting steps, an uninstall of the software then a reinstall would be the recommended approach.