Update to 2020.2 reconciliation issue

[TonyA]

Hi

just updated to 2020.2, when going to bank reconciliation and trying to allocate an recieved payment to a coustomer the program has a pop up telling me I have aconnection error and then shuts the program down.

Is anyone else having this issue or just me? 

[Tracey_H · Accepted solution]

Hi @TonyA 

We are aware of an issue in 2020.2 where Receive Payments is generating an error. A patch update has been made available (AccountRight 2020.2.1) for this particular situation. Affected clients that have already installed the AccountRight 2020.2 version should receive an In-Product message with details on how to install that patch update. We are also looking into other ways of making that patch upgrade available to clients including through their my.MYOB accounts.

Should you not receive that In-Product messaging, we do recommend that you reinstall the product with refresh installers from your my.MYOB account (is listed as AccountRight 2020.2 still). If you are on using the PC Edition we can provide the direct patch update upon request.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[TonyA]

Great promp respose thanks all