Upgrade file to 2020.2

[Belinda32]

I am receiving a message on some clients files to upgrade to 2020.2 - but they already are on 2020.2. We have started the process on one file and then it tells us to uninstall. Why is this happening and what should we do.

Thanks

Belinda

[Jesh_D]

Hi @Belinda32 

Thank you for your post.

This could be that a settings file didn't reflect update. Could you try bringing up the run box, by pressing together the Windows + R keys on your keyboard.

Type: %localappdata% in the box, as per the image.

 
Navigate through the folders to MYOB/AccountRight/Settings and delete the file UpdateDeferUserSettings.Store as this contains the update settings.

Let us know how you get on and if you require further assistance. 

[LynPointon]

I am also having the same issue but my version is 2020.1 so I need to do upgrade.

It wont install.

[Jesh_D]

Hi @LynPointon 

Can I confirm what happens when you do try to install (i.e. does it freeze or produce an error message)? You might want to take a look at this Help Article as it covers a number of solutions for troubleshooting installation.

[LynPointon]

No error message

[LynPointon]

All sorted now Bit of a blonde day!

[Goodo1]

I am having the same issue.  Deleted the UpdateDeferUserSettings.store file as described. Uninstalled program and reinstalled but still get the same message saying that the file needs to be updated even though it is 2020.2.23.9038.  Any more suggestions?  I just tried using live chat and keep getting kicked out of that as well.

This has only happened with one of my client files, all others are OK.

Thanks Suzanne 

[LynPointon · Accepted solution]

Hi there

I realised that it had downloaded and a shortcut for the update version was on the desktop. Once i opened MYOB from there it was fine.

[Jesh_D]

Hi @Goodo1 

I am sorry to hear that you are having similar issues. Are you also able to provide me a screenshot so we can have a look at what the software is doing?