Upgrade issues 2023.7

[libbyhunt2022]

I upgraded my file and now it won't open, it keeps popping up a message saying I have network issues. What do I do?? 

[Princess_R]

Hi @libbyhunt2022,

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

I understand you just want to get into your account and back to work, and I am here to help you.

In this matter, please refer to this Help Article to troubleshoot AccountRight installation. If you're still experiencing this issue, can you download the diagnostic log and include it in your reply so I can investigate further?

Cheers,

Princess

[libbyhunt2022 · Accepted solution]

Thank you Princess, the issue has been resolved using this fix.

Cheers

Libby

[Leneth_A]

Hi @libbyhunt2022, 
 
Thanks for updating us. We are glad to hear that it is now resolved. We are grateful for your effort in looking for a solution to your concern and we thank you for being so patient.  
 

Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help. 
 
If the response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth