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Upgrade of Company File frozen

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Partner Ridgewood
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Upgrade of Company File frozen

Hi, we have attempted to upgrade both our company files,

 

1 worked straight away, the other has been frozen for 48 hours.

 

Could you please assist.

 

Thanks

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Partner Ridgewood
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Re: File upgrade frozen?

Hi, our company file has been stuck in the upgrade process for approx 48 hours.....

MYOB Moderator Steven_M
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Re: File upgrade frozen?

Hi @Ridgewood

 

So we can investigate further can you confirm the following information:

 

What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information

What is the company file ID - Help>>About AccountRight OR the company file name

Kind regards,
Steven

MYOB Community Support

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Partner Ridgewood
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Re: File upgrade frozen?

Ridgewood 2 PTY LTD
Serial 3223

 

Thanks Steve

MYOB Moderator Steven_M
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Accepted Solution Solved Solution

Re: File upgrade frozen?

Hi @Ridgewood

 

Sorry for the delay in getting back to you.

 

I can see from your account that you have since spoken with our phone-based support team who have run the necessary script over the file. I've also just taken a look at we are showing as having both your two files on that serial number successfully upgraded to AccountRight 2018.4.

 

If you do have any further enquiries don't hesitate to get to post on the Forum again.

Kind regards,
Steven

MYOB Community Support

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