Upgrade to 2020.2.2 failing issue

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Aquagen
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Upgrade to 2020.2.2 failing issue

Hello,

it seems that I can not upgrade to 2020.2.2 version as it is giving me the following:

"Error writing to file: C\Users\...\MYOB\MYOB AR 2020.2\Huxley.Report. Services.dll. Verify that you have access to that directory." and at that poit I have to cancel the installation. It does the same when installing from the downloaded file.

I have AR Plus 2020.2.1  Build 2020.2.23.8856

Any help to solve this issue, please?

 

Thank you!

4 REPLIES 4
Melisa_D
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Re: Upgrade to 2020.2.2 failing issue

Hi @Aquagen

 

Thank you for your post. If you're on a server you may need to run administrator on all computers to download the upgrade, additionally another user on the following forum post did experience the same error message. They resolved this by completing there windows updates. 

 

Please do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Aquagen
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Re: Upgrade to 2020.2.2 failing issue

Hi Melisa

thank you for your input. Updated windows files did not solved the issue. I am logged in as Administrator.

Here is the pic of the issue to see if anything else comes to mind to resolve it.MYOB2.2.2 upgrade issue2.jpg

Thanks for helping. As i mentioned I downloaded the 2.2 ver from MYOB site and same problem during install.

Firewall and other security off during install to a Toshiba laptop. Latest win 1909 version with all updates.

Any ideas?

Melisa_D
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Re: Upgrade to 2020.2.2 failing issue

Hi @Aquagen

 

Sorry to hear that didn't work. Can you please right click the downloaded file > Select run as administrator > Then attempt to follow through with the download. 

 

Please do let me know how you go. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Aquagen
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Accepted Solution Solved

Re: Upgrade to 2020.2.2 failing issue

Hi, just redownloaded the last exe file and run it as Admin and it installed without issues.

Thanks for all the help.

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