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August 2020
August 2020
Good afternoon all,
Two out of three of our office have upgraded successfully to the latest version via the my.MYOB site. However, I have a user who is unable to login to my.MYOB. We get the message "The login details provided do not have access to my.MYOB, please try again or call our MYOB Customer Service Team."
I have tried to download via the support pages however the link there is not for this current version.
Any advice? Happy to send through the email details of the user via private message if that helps.
Thanks in advance,
Katrina
Solved! Go to Solution.
August 2020
August 2020
Hi @KatrinaF,
Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following details:
Cheers,
Melisa
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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August 2020
August 2020
August 2020
August 2020
Logged in and new version downloaded thanks to prompt assistance from @Melisa_D
Thank you, have a lovely afternoon.
Kat
August 2020
August 2020
Hi @KatrinaF,
Thanks for working with me via private messages.
Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.
Cheers,
Melisa
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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Mark it as a SolutionHelpful? Leave a to tell others
August 2020
August 2020
Hi,
What was the solution here? We are having the same issue..
August 2020
August 2020
Hi @bmoney ,
Some settings just needed to be adjusted at the MYOB end so that our user could login to my.MYOB. If you refer to an earlier post in this thread you will see that @Melisa_D requested some info via private message to enable this. Hopefully, Melisa won't mind that I suggest you do the same thing. If the reason you can't login is the same as mine then it will be a quick and easy fix
Good luck,
Katrina
August 2020
August 2020
Hi,
I ended up having to send the install file to other staff members, that worked for us. A bit painful, cost us a few hours of productivity.
August 2020
August 2020
Hi @bmoney
That's pretty frustrating but I'm glad you were able to find a workaround. It might be worth having the records updated in advance of the next version though. I'm not sure what has changed; we haven't had to upgrade via my.MYOB before so this hasn't been an issue. Maybe the next time will be different again :-)
Kat
December 2020
December 2020
Hi Mam, I'm receiving the same error.
Please help me out.
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