Upgrade to Version 2020.3, access to my.MYOB not working

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Upgrade to Version 2020.3, access to my.MYOB not working

Good afternoon all,

 

Two out of three of our office have upgraded successfully to the latest version via the my.MYOB site.  However, I have a user who is unable to login to my.MYOB.  We get the message "The login details provided do not have access to my.MYOB, please try again or call our MYOB Customer Service Team."

I have tried to download via the support pages however the link there is not for this current version. 

 

Any advice?  Happy to send through the email details of the user via private message if that helps.

 

Thanks in advance,

Katrina

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Re: Upgrade to Version 2020.3, access to my.MYOB not working

Hi @KatrinaF

 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following details:

  • Serial number 
  • Your full name 
  • Users full name and email address used to sign in

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: Upgrade to Version 2020.3, access to my.MYOB not working

Thanks so much @Melisa_D , I will send you the info now.

 

Thanks again,

Kat

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Re: Upgrade to Version 2020.3, access to my.MYOB not working

Logged in and new version downloaded thanks to prompt assistance from @Melisa_D 

Thank you, have a lovely afternoon.

Kat

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Re: Upgrade to Version 2020.3, access to my.MYOB not working

Hi @KatrinaF

 

Thanks for working with me via private messages. 

 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: Upgrade to Version 2020.3, access to my.MYOB not working

Hi,

What was the solution here? We are having the same issue..

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Re: Upgrade to Version 2020.3, access to my.MYOB not working

Hi @bmoney ,

 

Some settings just needed to be adjusted at the MYOB end so that our user could login to my.MYOB.  If you refer to an earlier post in this thread you will see that @Melisa_D requested some info via private message to enable this.  Hopefully, Melisa won't mind that I suggest you do the same thing. If the reason you can't login is the same as mine then it will be a quick and easy fix Smiley Happy

 

Good luck, 

Katrina

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Re: Upgrade to Version 2020.3, access to my.MYOB not working

Hi,

 

I ended up having to send the install file to other staff members, that worked for us. A bit painful, cost us a few hours of productivity.

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Re: Upgrade to Version 2020.3, access to my.MYOB not working

Hi @bmoney 

 

That's pretty frustrating but I'm glad you were able to find a workaround.  It might be worth having the records updated in advance of the next version though.  I'm not sure what has changed; we haven't had to upgrade via my.MYOB before so this hasn't been an issue.  Maybe the next time will be different again :-)

 

Kat

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