Upgrading from AccountRight Premier v19.15 to AccountRight 2019.2

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Contributing Cover User Karicoum
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Upgrading from AccountRight Premier v19.15 to AccountRight 2019.2

I need to upgrade to 2019.2 so we can use One Touch Reporting

 

I have downloaded the Installer from My Myob website.  When I double click it as per instructions I get the  response : "Windows cant open this file... What do you want to do?

..use a web service

..locate a program on your computer"

 

Neither of these options will work.

 

please advise.

 

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Ultimate Partner GDay53
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Re: Upgrading from AccountRight Premier v19.15 to AccountRight 2019.2

@Karicoum 

 

Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

 

Just confirming you are downloading the full PC installer not the upgrade, and you are saving it to the download folder.

Also try right clicking on the installer and run as administrator.

 

If my response to your query and has helped, please mark my post as a solution to help others in the future.
Graeme Day
Registered BAS Agent #24745540
First Class Accounts Clayfield
Mobile: 0402 841 627
gday@firstclassaccounts.com
MYOB Certified Consultant
MYOB Diamond Partner
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Contributing Cover User Karicoum
6 Posts
Contributing Cover User
Australia
Contributing Cover User

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1Kudos

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Re: Upgrading from AccountRight Premier v19.15 to AccountRight 2019.2

It turns out the issue was the downloaded file from MYOB site was missing the “.exe” in file name . Internal Problem at MYOB?

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