Upgrading to 2019.4 upgrade failed

[Lisa_BBP]

Hi MYOB

Could tech support please contact me to help with the following fatal error received while trying to upgrade from 2019.3 to 2019.4 (I've been on hold for a long time).  FYI this happened the last time I tried to upgrade from 2019.2 to 2019.3 and I was helped with a fix over the phone.

[Steven_M]

Hi @Lisa_BBP 

If you are encountering an 0x80070643 - Fatal error during installation message during the installation of AccountRight (or other installation errors) we do recommend taking a look at Help Article: Installation troubleshooting. This Help Article does list common setup errors and how to remedy those situations.

Do let us know how you get on and if you require further assistance.

[Lisa_BBP · Accepted solution]

Thanks @Steven_M 

Bronwyn from technical support was very helpful and guided me through the setup of 2019.4 SE