V19 failing to upgrade to ARL

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V19 failing to upgrade to ARL

Hi @Steven_M 

 

Can you please help me I have another issue with a file not upgrading I have preformed all the usual checks and purged data etc.    I will send you a private message with the serial number.   Can you please arrange usual data repair ticket please.

 

Thank you in advance


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Renae

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Re: V19 failing to upgrade to ARL

Hi @BooksInTheCloud 

 

You should get the email with the information to get that multi-currency file sent in shortly. As per normal, all the details are in the email but do let us know if you require further assistance with that one.

Kind regards,
Steven

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Re: V19 failing to upgrade to ARL

Thanks @Steven_M  legend as always Smiley Happy


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Renae

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Re: V19 failing to upgrade to ARL

Hi @Steven_M 

 

Sorry the dropzone on the data repair email is not working?  Can they resent it to me please. 

 

Drop Zone Error.jpg


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Re: V19 failing to upgrade to ARL

Hi Renae @BooksInTheCloud 

 

Apologies that we are currently experiencing problem with our AU dropzone. I'll arrange another instruction email to be sent shortly with information of using a different site. 

 

Please do let us know if there's anything else we can assist you with.

Kind regards,
Steven

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Re: V19 failing to upgrade to ARL

Hi @Steven_M 

 

Thank you I have uploaded via the portal however I didn't get a notification to say they received the back up.   I normally get a email notification so I am just wondering if it uploaded at your end?  If you could please check for me sorry to be a pain.

 

Reference is:  INC0214616

 

Thanks heaps

Renae


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Re: V19 failing to upgrade to ARL

Hi @BooksInTheCloud 


Due to our current Dropzone encountering an error for users we have moved across to our New Zealand based FTP account thus the process is a little different. We just need notification that you have uploaded that file typically you can just reply to the email you did receive. Alternatively, I can see that you have uploaded a file "INC0214616.ZIP" on Feb 20, 2020 3:04 PM is that the file that was required to be worked on?

Kind regards,
Steven

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Re: V19 failing to upgrade to ARL

Hi @Steven_M 

 

Thank you so much I got the file back last night and have successfully upgraded Smiley Very Happy

 


If I am responding to your query and I have helped you please kindly mark my post as a solution to assist others in the future.
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Renae

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