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February 2020
February 2020
Hi @Steven_M
I am unable to upgrade a file and have identifed the client has used purchase miscellanous layouts and some of the transactions have been purged EOFY rolled over so I cant change them.
Is there anything that can be done at your back end to sort this out or is this a case of we can't upgrade?
If you can help can I send you the file to look at? I have also sent you a private message.
Thanks in advance for your help
Solved! Go to Solution.
February 2020
February 2020
Provided the transaction has been purged entirely it shouldn't be a problem and the company file can be migrated successfully. If the transaction hasn't been purged entirely, then it would still be listed in the company file and thus generate errors when migrating.
I would recommend going the version 19 company file, select Purchases before going File>>Purge Closed Bills and purging out the entire bill (Not Purge Detail Only). Don't forget to take a backup of the company file prior to purging out any data in the company file.
February 2020
February 2020
Hi @Steven_M
I have purged closed invoices and there is no Currency layouts in Misc Purhcases now.
I believe I have the unsupported purchase or sales layouts, there are no consolidated tax codes or luxury car tax codes. I have checked G/L codes are either bank credit card, accounts payable or accounts receivable.
I can’t see any unsupported foreign accounts and I am not sure what MYOB means by pre-conversion transactions or how to troubleshoot this?
My only other question will the upgrade support these types of Multi Currency Journals?
The client is needing there file back upgraded and I am not sure what to do. Can I send the back up in for MYOB to look at please?
February 2020
February 2020
Provided the following things have been checked and completed, we can arrange for the company file to be sent in for our team to review potential reasons why that file is still not migrating:
Currently, AccountRight 2019.4 doesn't allow for the entry of foreign currency journals entries. If a file does contain those types of journals and is migrated the values are converted into the local currency equivalent during the migration process.
February 2020
February 2020
Hi @Steven_M
Yes I have checked all these items below. Can you please arrange for this file to go to repair?
February 2020
February 2020
Thank you for confirming that information
I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.
February 2020
February 2020
Thanks so much for your help @Steven_M so appreciated as always
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